To Place an Order
Issue a purchase order number and identify each item by catalogue number
and product description. Please specify both a shipping and billing
address, as well as any special requirements.International ShipmentsProvide
the name, address, telephone number, and, if necessary, contact name
for the importing broker.
Upon request, prices are quoted in writing for single shipments or standing
orders. To order from an accepted price quote, it is essential to reference
the quote number to avoid pricing and shipping errors. Credit cannot
be extended for an order if the quote is not referenced. New Horizons
Diagnostics Corporation. reserves the right to adjust the price according
to the actual quantities shipped. Quotes are only valid for a specified
period of time as indicated on the quote.
All prices are subject to change without notice. Please call New Horizons
Diagnostics Corporation to verify before ordering. Prices are in US
All shipments are FOB shipping point, unless otherwise stated.DiscountsPurchase
five or more of any item and a 10% discount will apply.
New Horizons Diagnostics Corporation
1450 S. Rolling Road Baltimore, Maryland 21227
Telephone: 888-5015 (443) 543-5746
Fax: (410) 992-0328
Terms of payment are NET THIRTY (30) days, pending credit approval,
payable in U.S. Dollars. Until credit has been established payment will
be PREPAY or C.O.D.. A service charge of 1.5% per month will be added
for past due balances. Please make all checks payable to New Horizons
Diagnostics Corporation, and mail to:New Horizons Diagnostics Corporation1450 S. Rolling Road Baltimore, Maryland 21227
New Horizons Diagnostics Corporation guarantees the quality of its reagents
if used and stored as recommended . Any reagents found to be defective
will be replaced free of charge upon return of the product. New Horizons
Diagnostics Corporation disclaims any implied warranty of merchantability
or fitness for a particular purpose, and in no event shall New Horizons
Diagnostics Corporation be liable for consequent damage.
Charges relating to training, are not included in prices unless noted
Specifications are subject to change without notice.
A restocking fee of fifteen percent (15%) of the selling price applies
to all items for exchange or credit unless an error was made by New
Horizons Diagnostics Corporation. Partially used product which has exceeded
the expiration date for use cannot be returned.Damaged ProductThe delivering
carrier is responsible for damage in shipment. Packaging material should
be kept if damage occurs. Immediately contact delivering carrier for
inspection of damage and claim filing. Damaged items cannot be returned
Type of Service
All work is performed in Columbia, Maryland. In addition to repair or
replacement of malfunctioning parts, each instrument is thoroughly checked,
cleaned, tested and calibrated as part of the basic service.
$150.00 per hour plus parts (if needed). Minimum charge is two (2) hours.
Loaner instruments are usually shipped within 24-48 hours of request,
subject to availability. Loaners are strictly limited to service of
customer's unit by New Horizons Diagnostics Corporation. Loaner unit
may not be identical to customers unit in all circumstances.
If an instrument requires service or repair, please call New Horizons
Diagnostics Corporation to describe problem(s) and schedule service.
A purchase order is required before service can be performed, and instruments
cannot be accepted without prior authorization by New Horizons Diagnostics
Corporation. Upon system arrival, New Horizons Diagnostics Corporation
will determine the extent of the repair, and phone/fax the customer
with details, as well as an estimated cost. In order to begin work,
New Horizons Diagnostics must receive a copy of the above estimate signed
by an authorized customer representative.
All freight and insurance charges (including loaner units) will be billed
to the customer in addition to service charges (warranty and service
contract repairs excluded).
All new instruments are sold by New Horizons Diagnostics with a full
one (1) year warranty on parts and labor from the date of initial installation.
Please refer to manufacturers warranty for complete details